July 23, 2008

The Safest Job in the World

The IT guy.

You know why? We have no idea whether or not they're doing a good job.

We have a problem. They come by. And since they are able to do slightly more to help the problem than simply restarting (even though that's their advice half the time) we give them the benefit of the doubt that they know what they're doing.

They could be terrible. We simply don't know better. It's a great gig.


Marc said...


nu-uh. Not even close. Almost every user I interacted with at the BU Helpdesk had a very clear, ultra-specific notion of what "fixed," and therefore "a good job" entailed. Either the solution met their expectation or it didn't. No middle ground. I can get t3h e-males or I can't. I can log into X server or I can't.

Users... gah.

Eric Olsen said...

not what i meant.

it's gotta be one of the LEAST respected jobs in the world. because unless you make my computer perfect, you fail. But, how can you get fired by a person who has no idea whether or not you're doing a good job or not?

Lisa said...

I'm still waiting for our IT guys to return a phone call I made to them ... a phone call I made four years ago.

Eric Olsen said...

alright, here's a good test. did your IT get fired for that incompetence, lisa?

Lisa said...

Nope ... not fired. In all honesty, though, I don't think they can be fired because I don't think management knows how to find them.

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